Meet Me (90 second video)
About
My history of supporting equal access
- Carnegie Mellon University: Studied Design and Human Factors, focusing on accessible environments. Designed a wayfinding device for low vision/blind users and tourists.
- Master’s Thesis: Developed software recommendations to make technology easier to use for people with different comfort levels and learning styles.
- Boeing: Improved designs for people of all body sizes and abilities. Key project: reconfigured airplane restroom layout for better accessibility.
- Microsoft: Tested Windows and Office products, suggesting changes to improve user-friendliness for all skill levels.
- Master of Education: Created a curriculum that supports Neurodivergent, Deaf, Blind, English Language, and general education students through various teaching aids.
- University of Washington: Worked with UW Accessibility Technology to boost digital accessibility from 5% to 95% across campus, impacting 36 departments.
- Seattle Children’s: Joined the Disability Inclusion Network, promoting accessibility in Diversity and Inclusion efforts and enhancing quarterly reporting.
- Lifelong Commitment: Dedicated to expanding access and inclusion in education, technology, workplaces, and public spaces.
Engagement
Employment
Bloomingdale's
Luxury Retail Sales Professional
- Consistently ranked as a top-performing associate—exceeds individual sales goals at 130% YTD and drives 30% of total revenue for a 6-person department.
- Leverages active listening and precision questioning to align customer needs with the right products—achieving a return rate under 14% YTD, well below typical in-store retail benchmarks.
- Cultivates long-term client relationships through exceptional service and personalized styling, resulting in strong repeat business and lasting brand loyalty.
- Demonstrates emotional intelligence, adaptability, and a high-energy, people-first mindset that strengthens team culture and enhances client experience.
Cherish Your You
Coaching & Leadership Development in Accessibility
- Completed over 320 hours of advanced coach training focused on energy leadership, values-driven development and transformational change strategies for clients navigating challenges.
- Applied structured coaching frameworks to help clients identify limiting beliefs, clarify goals and implement action plans that aligned with their needs and lived experiences.
- Facilitated safe, inclusive coaching environments for clients with and without special needs.
- Guided clients in identifying core motivations, overcoming systemic barriers and building strategies for sustainable growth.
- Adhered to coaching ethics and confidentiality practices, centering client autonomy and empowerment throughout the coaching relationship.
Seattle Children's
Program Manager II: Health Equity, Diversity & Inclusion
- Directed implementation of organization-wide diversity, equity & inclusion methodologies impacting everything from patients & personnel to policies & data transparency for the Workforce Inclusion, Diversity, Equity & Access Department.
- Provided governance for three 19-member C-level committees of diverse stakeholders to identify DEI strategy blind spots.
- Detailed effectiveness of Health Equity & Anti-Racism Action Plan by aiding quarterly report development and accessibility.
- Architected a 10-question survey to gather data and drive executive-level decision-making regarding committee effectiveness and supporting the restructuring plan.
University of Washington
Program Manager: Digital Communications, User Interface Design & Accessibility
- Established a best practices toolkit that increased diversity, equity & inclusion of digital communications by 90% across UW.
- Achieved brand cohesion and consistency in a fast-paced, matrixed environment by managing complex relationships and a portfolio of 38 departments for the College of Arts & Sciences and Advancement Services division.
- Identified risks, researched solutions, and orchestrated the implementation process by overcoming adoption hurdles.
- Facilitated continuous process improvements by partnering with cross-functional teams from strategic planning to performance analysis.
Western Washington University
Program Manager: Compass 2 Campus
- Implemented student success strategies to increase racial and ethnic equity for the college access initiative supporting 5th-12th graders.
- Started as Interim Program Manager in February. Added Executive Director's duties after they resigned in June. Reported to Woodring College of Education's Dean and single-handedly ran C2C until onboarding the Interim Executive Director in September.
- Wrote messaging, designed landing page, produced publicity video, advertised on social media/email campaigns for crowdfunding event.
- Launched a new communications campaign that increased participation by 23% in two months.
- Supervised and trained 58 diverse student employees to manage 800 WWU college support mentors at 32 local Title I schools.
Western Washington University
Program Manager: College Access Coordination
- Executed Huxley's first STEM college access curriculum for underrepresented students by independently collaborating with internal and external stakeholders:
- WWU faculty and staff, including the First-lady, Huxley Professors, and the Vice-Provost for Undergraduate Education.
- Principals and 18 5th-grade teachers at four elementary schools.
- Staff and instructors at the North Cascades Institute.
- 18 WWU students serving 440 elementary students.
- Analyzed education practices, redesigned & re-administered program to improve acceptance and impact.
Western Washington University
Program Manager: Learning, Environment, Action & Discovery
- Developed the Campus & Community Engagement section of WWU's first campus-wide Sustainability Action Plan to build, support, and sustain equitably and mutually enhancing relationships throughout their campuses, communities, Salish Sea region, and the world.
- Established new public relations plan to build awareness and support from internal and external partners.
- Crafted a strategic multi-channel marketing plan: online thru a website, Facebook, YouTube, Twitter, and e-newsletter; in person with banners, posters, table displays, and in-class presentations; in the news with multiple interviews.
- Recruited 1,500 people for 110 service-learning events.
Crush Creations
Owner & Chief Visionary
- Research - competitor analysis, heuristic evaluations, and surveys.
- Development - web design, graphic design, information design, entity identity, and marketing.
- Clients included - Whatcom Art Guild & Market, ForestEthics, Cosmic Light Studio, Mingle Me, and Semiahmoo Studio.
Peaceful Offerings
Chief Executive Officer
- Researched, designed, and fabricated the products, packaging, magazine ads, trade show booth, and marketing materials for All Natural & Organic Body Care Product Company.
- Hired, trained, and managed five employees.
- Wrote the business plan, controlled inventory, and budgets.
Usercentric Design
Co-Owner & Client Services Manager
- Research - usability testing, heuristic evaluations, questionnaires, and data analysis.
- Development - user interface, experience, web, graphic & product design, technical writing, and Search Engine Optimization.
- Clients included - multiple departments at Microsoft, University of Washington, and King County Web Team.
Microsoft Corporation
Program Manager: User Interface Design, Web Design & Usability Testing
- Led a user interface consistency program for web-based server administration software across seven departments at Microsoft.
- Managed 49 non-direct-reporting employees, including Program Managers, Graphic Designers, Developers & Testers from each department to ensure consistency and accurate brand representation.
- Produced a consistency manual for internal use.
- Designed one of the first animated/narrated tutorials for Windows Help.
Boeing Company
Program Manager: Industrial Design, Web Design & Usability Testing
- Expanded human factors design capability and created their Design Process Tracking Program at Boeing.
- Redesigned Teague’s company website.
Education
Carnegie Mellon
University
Bachelor of Fine Art
Design Concentration with University Honors
Degree Project: Way-finding Device for People with Low Vision and Blindness
Arizona State
University
Master of Science in Design
Human Factors Concentration with University Honors
Thesis: Recommendations for a Software Application Based on Individual Differences
Thesis Abstract | Thesis Full Text
Western Washington
University
Master of Education
Environmental & Curriculum Design - 3.97 GPA
Degree Project: Teaching Environmental/STEM College Access Curriculum in Two Western Washington Title I Schools
Degree Project Abstract | Degree Project Full Text